Hotel / Airbnb to Hotel / Airbnb Delivery & Pickup Instructions
Hotel / Airbnb → Hotel / Airbnb
Confirmation
You will receive a booking confirmation by email immediately after payment.
Our team will review your booking and contact you if additional information is required.
Service Flow
Pickup from Hotel
1. Leave your luggage with the hotel reception under your reservation name.
2. Inform the reception that GoFree Luggage Delivery will collect your luggage.
3. Our driver will collect the luggage during your selected pickup window.
4. A pickup confirmation photo will be sent after collection.
Pickup from Airbnb
1. Meet the GoFree driver at the agreed pickup location and time.
2. Luggage must be handed directly to the driver.
3. A pickup confirmation photo will be sent after collection.
Delivery to Hotel
1. Please provide the hotel name, reservation name, and address when booking.
2. Confirm with your hotel that luggage storage is available.
3. Your luggage will be delivered and stored under your reservation name.
4. A delivery confirmation photo will be sent after delivery.
Delivery to Airbnb
1. Please provide the Airbnb name, address, and host contact details when booking.
2. The host must be able to receive the luggage or provide delivery instructions.
3. If nobody is available to receive the luggage, delivery may be delayed or require redelivery fees.
4. A delivery confirmation photo will be sent after delivery.
Delivery Time
• Pickup Hours: 7:00 AM – 3:00 PM
• Same-Day Delivery Service
• All luggage delivered by 9:00 PM
• Next-day delivery is not available
Important Notes
Luggage Limits
• Maximum 200 cm total dimensions (L + W + H) per suitcase
• Maximum 30 kg per suitcase
• Maximum 10 suitcases per booking
• Backpacks and small bags included free (up to 3 bags)
Prohibited Items
Do not place the following items inside your luggage:
• Passports
• Cash
• Credit cards
• Jewelry
• Electronic devices
• Medicines required during travel
• Important documents
• Fragile or valuable items
Please keep these items with you at all times.
Flight Delays
If your flight is delayed, please contact us immediately. We will adjust pickup arrangements whenever possible.
Hotel & Airbnb Responsibility
Customers are responsible for confirming that their hotel, Airbnb, or accommodation can accept luggage on their behalf.
Cancellation Policy
Free cancellation up to 24 hours before service.
Cancellations made within 24 hours of the scheduled service are non-refundable.
Liability
GoFree handles all luggage with care. However, we are not liable for delays caused by traffic, weather conditions, accommodation access restrictions, or loss or damage resulting from insufficient or improper packing.